FAQ

Frequently Asked Questions

Q. Do you speak Spanish?

Q. How many tables and chairs do you have?

At Windermere Events Center, 23 round 60" tables and 11 rectangular 6ft tables, 210 chairs. At Capital City we have 200 chairs and 14 tables. Any necessary items beyond that is the renter's responsibility to furnish and rent tables and chairs or we can rent them for you. At our Centers, we rent out all colors of linens to you at an affordable rate.

Q. How large is the space?

Windermere Events Center and OF Hall is a total of 5,000 square feet and Capital City Events Center(CCEC) is 4,000 square feet. WEC can accommodate 250 guests. And CCEC can accomodate 120-150 guests.

Q. When are the deposit and rental fees due?

Deposit is due at the time of booking your event and WILL NOT BE HELD, it will be deposited within 2 business days after receipt. Rental fees are due 45 days prior to your event and if you can't pay on the due date, your event will be canceled.

Q. When can I get in the building? How late can we stay?

You can get in as early as 10 am The halls close at 1:00 am but you can stay longer for $100/hour but you must be out by 3 a.m. so that we can clean the hall for the next day's event. You must call 810-4825 or 217-6044 at least 30 minutes prior to desired entry.

Q. Do we get our deposit back and when?

You will receive your deposit back in full, minus any damage and cleaning fees. Deposit checks are reimbursed 2-3 weeks after your event. During the holiday season it may take longer.

Q. Can we bring our own food, drink & entertainment?

Yes, you may bring your own food, drinks, alcohol and entertainment or we can provide that for you at a special package price. Ask for Gloria, our event planner, to create an affordable party package that suits your needs and budget.

Q. Do you require security?

Yes. For every 100 people, 1 security guard is needed to maintain order and for your guests' safety. We use our own private security company and our rates are the most reasonable at $20-30/hr compared to other halls who charge $35/hr. You may not provide your own security. Security is required the entire time alcohol is in the building and/or till the end of your event, no exceptions.

Q. Can you clean up for us afterward or do we do it?

Cleaning by our team is mandatory and required and the cleaning fee is not included in your rental fee. Cleaning fee is $200. This allows you to enjoy your event and be able to depart without having to worry about cleaning up afterwards and allows us to ensure that our center is cleaned per our standards for each event.

Q. How early can we reserve the facility?

As long as we have the date available, you may reserve at any time with a security deposit. We suggest booking as soon as possible and as early as one year in advance to assure your desired date is available. Saturdays go quickly.

Q. What types of events do you rent the facility for?

Birthdays, weddings, receptions, graduations, quinceaneras, bar mitzvahs, dance classes, corporate meetings, fashion shows, fundraisers, sports banquets, proms, school dances, trainings and workshops, church bible studies, church services, trade shows, craft fairs, teen dances and salsa nites, fitness classes, dance team practices and more!

Q. Can you provide bartenders and servers or catering?

Q. I want to take a tour, what do I do?

We do tours by appointment and now we have office hours as well. Call us at (512) 217-6044 or (512) 810-4825 for Spanish speakers, and schedule a time convenient for you or come by our Windermere location with office hour from 5-7 pm Monday thru Friday.

Q. Can we get a discount if we are a non-profit or on a tight budget?

If you book on non-traditional days, which would be Sunday-Fridays, our rates are less expensive. If you plan on renting on a frequent basis, we can discount the rate. Also, you may rent the facilities by the hour at $100 per hour for our main banquet hall and $50 per hour for our smaller rooms at the Windermere Events Center.

Q. What if I want to remain in the building after the normal hours of operation?

We urge rentals not to remain after 1:00 am, however if you choose to stay longer a fee of $100 per hour will be deducted from your deposit for staying past the normal time allowed. You may only stay late at Cedars and Windermere Event Centers till 3 a.m.

Q. What is your cancellation policy?

Either party may cancel this agreement at any time, for any reason, provided the canceling party provides a dated, written or email request for cancellation. The cancellation policy is as follows:

More than 45 days before the event - We will refund the deposit and any rental fees minus a $100 cancellation fee.

Less than 45 days before the event - We will refund only the deposit if the rental fee has been paid. If the rental fee has not been paid, we will refund the deposit minus a $100 cancellation fee.

Q. How can I get the greatest experience from my rental?

Refer your friends for 10% off your rental charge, make sure you leave the facility as you found it with no damages or extra clean-up, keep your music to a reasonable volume including lowering the DJ's bass if needed thus being considerate of your fellow neighbors and avoiding calls to the city police. If the police must come by too often, you will lose your deposit.

Also, follow the instructions given to you by our on-site manager.

Q. May I come in the day before to set-up and decorate?

For another daily fee or $100/hour you may and if the hall is not already rented out you may. We must charge for all the time you are in our facility to off set the cost of utilities.

Q. What forms of payment do you accept?

We accept only money orders at this time. Make deposit and rental fee checks out to: ALORI for the Windermere Events Center, to Capitol Lodge #23 for the Odd Fellows hall

and to Capital City Events Center for the last hall.

Q. May I hire my own security guards?

No. There are too many problems associated with hiring your own security because most of the time, the security you hire are friends and family and therefore are there mainly for your event instead of there on duty. In such a case, they do not remain vigilant to improper conduct that may take place such as guests leaving the building with alcohol in hand or loitering outside the Center, etc. We have our own unique set of security standards that we aim to meet and we are not willing to train new guards. We make it mandatory to utilize our security at all times because our guards hold themselves to a higher standard, no exceptions.

IF YOU DON'T SEE YOUR QUESTION HERE, PLEASE CALL OR

E-MAIL US FOR MORE INFORMATION!

THANK YOU FOR YOUR BUSINESS!

(512) 217-6044 or (512) 810-4825